🔒 Privacy Policy: Panda Treasure Quest

Last Updated: 23 January 2026

At Panda Treasure Quest, we are committed to protecting your personal data. This policy explains how we handle your information when you book a quest and interact with our WhatsApp bot.

1. What Data Do We Collect?

When you sign up for an adventure, we keep a record of the following:

1. Contact Info: Your name, email address, and phone number.
2. Game Data: Your team name, quest history, and live game progress.
3. Technical Data: Information provided by the messaging platform (like your profile name) and standard website cookies.

2. How We Use Your Data

We process your personal data under the General Data Protection Regulation (GDPR) based on "Legitimate Interests" and "Consent."

1. To Run Your Game: We use your data to send clues, instructions, and support. If you book for multiple teams, data may be shared with team captains to coordinate the hunt.
2. To Improve the Experience: We analyze game data to improve our riddles and ensure you don’t accidentally book the same quest twice.
3. Abandoned Checkouts: If a booking is started but not finished, we may follow up to see if you need help or encountered a technical issue.
4. Future Updates: If you opt-in, we may use your email to send updates about new locations. You can unsubscribe at any time.

3. Data Security & Third Parties

We use secure, professional-grade tools to manage our database, game logic, and payments.

1. No Brand Sharing: We do not disclose the specific names of our internal infrastructure tools to third parties or the public.
2. Payments: All payments are handled by a secure, encrypted third-party processor. We do not store your credit card details on our systems.
3. Protection: We have strict agreements in place with all technology partners to ensure they safeguard your data.

4. Your Rights: "The Right to Forget"

You have the right to request a copy of the information we hold about you or ask us to delete your data after your game. If you'd like to exercise these rights, simply [Contact Us].

5. Complaints

If you have a problem, please contact us first so we can resolve it. If we cannot resolve your issue, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).